Frequently Asked Questions

GenadePro is a UK mobile marketplace app available free on iOS and Android that connects clients with verified local service providers. It works similarly to Uber but for home and lifestyle services. Clients can browse, book, and pay verified professionals instantly through the app. Service providers can earn money by accepting jobs and receiving weekly automatic payouts.

GenadePro is operated by Genade Global Services Ltd, a registered UK company (Company No. 15149519). The platform is built to fix the broken local services market in the UK where clients have no way to verify who enters their home and providers waste money on leads that go nowhere.

Learn more on the About GenadePro page or read how GenadePro works in full.

GenadePro is live and actively expanding across the United Kingdom. The platform launched in Glasgow, Scotland, and currently has verified providers operating across multiple UK locations. Download the app on iOS or Android and enter your location to see what is available in your area.

If you are in an area with limited provider coverage, we want to know. We prioritise expansion based on demand and your postcode helps us plan where we grow next. Contact us to register your interest.

Yes. Downloading the app and creating an account is completely free for both clients and service providers.

• Clients pay only for the services they book. There are no platform subscription fees or hidden charges.
• Service providers pay a small unit-based transaction fee only on completed, paid jobs. There are no monthly subscriptions, registration fees, or lead charges. If you do not earn, we do not charge.

GenadePro currently supports the following service categories:

• Residential and commercial cleaning
• Car cleaning and detailing
• Handyman services and general repairs
• Gardening and outdoor maintenance
• Painting and decorating
• Furniture assembly
• Ironing and laundry services
• Waste removal and clearance
• Home maintenance and minor repairs

New service categories are added regularly as verified providers in those categories are onboarded. If you need a service not listed above, post a custom job request in the app or contact our team.

GenadePro is owned and operated by Genade Global Services Ltd, a company registered in England and Wales under Company Number 15149519. The registered office address is Office 10568, High Street North, London, England, E6 2JA. The platform is headquartered and operationally based in Glasgow, Scotland.

For all enquiries contact [email protected].

GenadePro differs from Bark and Checkatrade in three fundamental ways.

• End-to-end in one app: On GenadePro, the full journey from discovery to payment happens inside the app. Bark and Checkatrade route the transaction off-platform after the initial contact, meaning no payment protection.
• Escrow payment protection: GenadePro holds client payments in escrow via Stripe until the client confirms the job is complete. Bark and Checkatrade do not offer this.
• No lead fees for providers: Bark charges providers for leads whether or not those leads convert into bookings. GenadePro charges only on completed jobs. Providers never pay for nothing.

Read our full comparison on the how it works page or visit the Earn as a Pro page.

No. GenadePro is a marketplace intermediary. All service providers on the platform are self-employed independent contractors running their own businesses. GenadePro does not employ, direct, or supervise providers. Providers set their own hours, accept or decline jobs as they choose, and are responsible for their own tax, insurance, and compliance obligations.

GenadePro is not a party to the service contract formed between a client and a provider. The contract for the actual service is between the client and the provider directly. Full details are in the Terms and Conditions.

Booking a service on GenadePro takes less than five minutes. Here is the full process:

• Download the app free on iOS or Android
• Create a free client account and select Find a Pro
• Browse verified providers in your area or post a job request
• Choose your provider, agree on the details, and confirm your booking
• Pay securely through the app. Your payment is held in escrow
• The provider completes the job and marks it done in the app
• Confirm completion to release payment and leave a review

Read the full step-by-step guide on the how it works page.

Yes. GenadePro is built for fast local bookings. When you post a job request, nearby verified providers are notified in real time. Many jobs, particularly cleaning and handyman requests, can be confirmed and underway the same day depending on provider availability in your area.

For the best chance of a same-day booking, post your request as early in the day as possible and ensure your location is set accurately in the app so local providers are notified first.

Yes. You can browse provider profiles, read reviews from previous verified clients, and select a specific provider directly. You can also rebook a provider you have used before through the app, making it easy to build a long-term relationship with a professional you trust.

Yes. GenadePro supports ongoing and recurring bookings. You can rebook your preferred verified provider for weekly, fortnightly, or monthly services directly through the app. Regular bookings also tend to attract better rates as providers can plan their schedule more efficiently.

Pricing is set by individual providers and is always visible in the app before you confirm a booking. There are no hidden fees added after the fact. A small platform service fee is included in the total shown at checkout.

As a general guide, typical UK rates for common services in 2025 are:

• Domestic cleaning: £12 to £20 per hour outside London, £15 to £25 per hour in London
• Handyman services: £25 to £50 per hour depending on the task
• Car detailing: £30 to £80 depending on the level of service
• Gardening: £15 to £30 per hour

Read our full guide to cleaner costs in the UK in 2025 for more detail.

You can cancel a booking through the app before the service has started. Cancellation terms vary depending on how close to the agreed start time the cancellation is made.

• If you cancel before the provider has accepted: full refund issued
• If you cancel after provider acceptance but before start: a refund may be available depending on the cancellation window. The platform service fee may be non-refundable
• If a provider cancels after acceptance: you receive a full refund of both the service charge and the platform fee

Full cancellation terms are detailed in the Terms and Conditions.

If a provider fails to arrive for a confirmed booking without cancelling in advance, you are entitled to a full refund of both the service charge and the platform fee. Because your payment is held in escrow and has not been released to the provider, your money has not gone anywhere.

Report a no-show through the app’s support function and our team will process your refund and address the provider’s conduct. Providers with repeated no-show behaviour are removed from the platform.

After you confirm a job is complete in the app, you will be prompted to rate and review your provider. Reviews on GenadePro are visible to other clients browsing provider profiles and are from verified bookings only. They cannot be submitted without a completed booking, meaning every review you read reflects a real client experience.

Leaving honest reviews helps maintain quality standards on the platform and helps other clients make informed decisions.

Yes. A free account is required to browse providers, make bookings, and manage your payment through the app. Creating an account takes less than two minutes and requires only your name, email address, and a password. There is no credit card required to register.

Yes. GenadePro supports both residential and commercial cleaning and maintenance bookings. If you manage an office, a rental property, or any commercial space, you can post a job request through the app specifying the type and scale of the work required. Verified providers with commercial experience are available on the platform.

Joining GenadePro as a provider is free and entirely self-service. Here is how:

• Download the app on iOS or Android
• Select Become a Pro when prompted
• Fill in your details, services offered, and location
• Complete the five-stage verification process
• Once approved, your profile goes live and you start receiving job notifications

You can also join our provider WhatsApp community for support and tips from other providers on the platform.

Joining GenadePro is completely free. There is no registration fee, no monthly subscription, and no fee for being listed on the platform. You pay a small unit-based transaction fee only when a job is completed and the client has confirmed satisfaction. If you do not earn, we do not charge.

This model is fundamentally different from platforms like Bark where you pay for leads regardless of whether they convert into bookings.

GenadePro welcomes self-employed professionals across all local service categories including cleaners, handymen, car detailers, gardeners, painters and decorators, tradespeople, furniture assemblers, ironing and laundry professionals, waste removal services, and general home maintenance providers.

If your service is not listed, contact our team to confirm whether it qualifies for the platform.

Yes. All GenadePro providers operate as independent contractors. There is no exclusivity requirement. You are free to continue working with your existing clients and on other platforms simultaneously. GenadePro is an additional income channel that complements your existing work, not a replacement for it.

Several factors consistently increase the volume of bookings you receive on GenadePro:

• Respond fast: The app prioritises providers who respond to job notifications quickly. Responding within 60 seconds significantly increases your acceptance rate
• Complete your profile: A full profile with a clear professional photo, accurate service descriptions, and competitive pricing attracts more clients
• Keep availability updated: Accurate availability settings ensure you only receive notifications for jobs you can actually take
• Collect reviews: After every completed job, ask your client to leave a review. Reviews directly improve your ranking and visibility in client searches
• Join the WhatsApp community: The provider community shares tips, updates, and strategies from providers who are already earning consistently

GenadePro strongly recommends that all providers hold adequate public liability insurance for their trade. For some service categories, proof of insurance is required as part of the document review stage of the verification process.

All providers are independent contractors and are solely responsible for their own insurance, tax, and legal compliance obligations. GenadePro does not provide insurance cover to providers or clients.

The GenadePro provider WhatsApp community is a private group for verified providers and those going through verification. It is the primary channel for weekly payout updates, platform announcements, booking tips, and direct support from the GenadePro operations team.

Click here to join the provider community on WhatsApp.

No. All providers on GenadePro are self-employed independent contractors. GenadePro is a marketplace intermediary and does not employ, direct, or supervise providers. You set your own hours, choose your own jobs, and are responsible for your own tax affairs, National Insurance contributions, insurance, and compliance with all applicable laws.

This status is clearly defined in the Terms and Conditions that all providers accept upon joining the platform.

You set your own pricing on GenadePro. When creating or updating your profile, you specify your hourly rate or fixed prices for the services you offer. Clients see your pricing before confirming a booking, so transparent and competitive pricing is important for converting views into bookings. There are no minimum or maximum price restrictions imposed by GenadePro, though we recommend researching average market rates in your area to remain competitive.

All payments on GenadePro are processed exclusively through Stripe, one of the world’s most trusted payment processors. Here is the full payment flow:

• Client confirms a booking and pays through the app
• Stripe holds the payment in escrow immediately
• The provider completes the job and marks it done
• The client confirms completion in the app
• Stripe releases the funds to the provider wallet
• The provider receives their payout the following Friday before 12 noon

GenadePro never holds client funds directly. All payment handling is managed exclusively by Stripe.

Escrow is a financial arrangement where a third party, in this case Stripe, holds funds on behalf of two parties until agreed conditions are met. GenadePro uses escrow because it protects both clients and providers equally.

• For clients: Your money is not released to the provider until you confirm the job is complete. If something goes wrong, your funds have not left the platform
• For providers: Client payment is confirmed and held before you start the job. You never finish a job and have to chase for payment. The money is already there waiting for you

This is the single most important structural difference between GenadePro and cash-in-hand or off-platform arrangements.

Providers receive automatic weekly payouts every Friday before 12 noon GMT/BST covering all completed and confirmed bookings from the preceding week. Payouts go directly to the provider’s registered bank account via Stripe.

No action is required from the provider to trigger a payout. The transfer happens automatically once the payout conditions are met.

If your payout has not arrived by Friday afternoon, check the following:

• Your Stripe account is fully set up with completed KYC verification
• Your registered bank account details in Stripe are correct and active
• The job was marked complete by you and confirmed by the client
• There are no active disputes or compliance holds on your account

Bank transfers can occasionally take a few hours to appear depending on your bank. If the payout has still not arrived by end of Friday, contact our support team or raise a ticket through the app and we will investigate immediately.

GenadePro charges providers a unit-based platform fee on completed transactions. The exact fee amount is displayed clearly during your provider onboarding and is visible within your app account settings. The fee is deducted from the escrowed amount before it is released to your wallet, so what you see in your wallet is your net earnings.

There are no monthly subscriptions, no lead fees, and no upfront charges of any kind.

The platform service fee charged to clients at checkout covers the cost of operating the GenadePro marketplace, including payment processing via Stripe, provider verification, customer support, and platform maintenance. The total price including the service fee is always shown clearly before you confirm a booking. The platform service fee is non-refundable except where a provider cancels after acceptance or where required by applicable consumer protection law.

No. All payments on GenadePro must be made through the app. Cash payments are not supported and arranging off-platform cash payments with providers you found through GenadePro is a breach of the platform’s Terms and Conditions for both parties.

In-app payment is what enables escrow protection. If you pay cash, neither your payment nor your ability to dispute the outcome is protected.

No. The total price you see at checkout, including the platform service fee, is the exact amount you will be charged. There are no additional charges added after a booking is confirmed. GenadePro is committed to full pricing transparency before any commitment is made.

Refunds are processed by Stripe back to your original payment method. In most cases refunds appear within 3 to 10 business days depending on your bank or card provider. Refunds are issued in the following circumstances:

• Provider cancellation after acceptance: full refund of service charge and platform fee
• Provider no-show: full refund
• Booking expired without acceptance: full refund
• Dispute resolved in client’s favour: partial or full refund depending on the outcome

For refund queries, raise a ticket through the app or contact our support team.

No. GenadePro never stores your card details. All payment information is handled exclusively by Stripe, which is fully PCI DSS compliant. GenadePro does not have access to your full card number at any point during or after a transaction.

Every provider on GenadePro completes a five-stage verification process before being listed on the platform and becoming eligible to accept bookings:

• Stage 1 – Identity Verification: Confirming the provider is who they claim to be using official documentation such as a passport or driving licence
• Stage 2 – Background Screening: Reviewing information a client would reasonably want to know before allowing someone into their home
• Stage 3 – Skills Assessment: Confirming the provider has the skills and experience to deliver the services they have listed on their profile
• Stage 4 – Document Review: Reviewing relevant qualifications, certifications, insurance documentation, and right-to-work status
• Stage 5 – Platform Onboarding: Ensuring the provider understands GenadePro’s terms, conduct standards, payment processes, and platform rules

Only providers who pass every stage appear on the platform. This process is what makes clients trust GenadePro providers before they even meet them.

The verification process typically takes 24 to 72 hours once all required documents and information have been submitted through the app. The timeline depends on how quickly you submit your documents and how long any background screening takes to complete.

You will receive in-app notifications at each stage of the process. If additional information is required, our team will contact you directly through the app.

GenadePro’s verification process is a rigorous internal screening tool designed to significantly reduce risk on the platform. It provides strong confidence that providers are who they say they are and meet our conduct and capability standards.

However, verification is not an absolute guarantee of suitability for every situation. GenadePro’s verification does not replace professional qualifications required by law for specialist trades such as gas safety work or electrical installations. Clients are always advised to confirm trade-specific qualifications directly with providers for specialist work.

Full details are in the Terms and Conditions.

The documents required vary by service category but typically include:

• Valid government-issued photo ID (passport or driving licence)
• Proof of address (utility bill or bank statement dated within 3 months)
• Right-to-work documentation where applicable
• Public liability insurance certificate (strongly recommended for all, required for some categories)
• Trade-specific qualifications or certifications where applicable

You will be told exactly which documents are required for your specific service categories during the onboarding process in the app.

If your verification application is not approved, you will be notified through the app with the reason where it is appropriate to share. In many cases, applications are declined due to incomplete documentation rather than disqualifying information, and you may be able to reapply once the relevant documents are submitted.

If you believe a decision has been made in error, contact our support team to discuss your application.

If you are not satisfied with a completed service, do not confirm completion in the app. Instead, raise a dispute through the app’s support function before confirming. Your escrowed payment will remain held and will not be released to the provider while the dispute is under review.

Submit a description of the issue and any supporting photos through the app. Our support team will contact both parties, review all evidence, and aim to reach a fair resolution within 5 business days. Our decision on the release or refund of escrowed funds is final on the platform. This does not affect your statutory rights or your right to seek resolution through the courts.

Yes. If a dispute is resolved in your favour following our review, a full or partial refund will be issued by Stripe to your original payment method. The outcome depends on the evidence submitted by both parties and the nature of the issue. GenadePro’s support team reviews all disputes fairly and contacts both sides before making a decision.

If a provider causes damage to your property during a job, report this through the app’s dispute function as soon as possible with photographic evidence. GenadePro will review the matter and work toward a fair resolution.

Providers on GenadePro are strongly recommended to hold public liability insurance which would cover accidental property damage. Confirm directly with your provider whether they hold insurance before work begins for high-value or specialist tasks. GenadePro itself does not insure against property damage caused by providers.

A chargeback occurs when a client disputes a transaction directly with their bank or card provider. When a chargeback is initiated, Stripe may immediately place a hold on the corresponding provider wallet funds. GenadePro will notify the provider and provide an opportunity to submit evidence contesting the chargeback through Stripe’s process.

If a chargeback is upheld, the corresponding amount plus any Stripe chargeback fees may be deducted from the provider’s wallet or future payouts. Providers are encouraged to document all completed jobs with photos to defend against any potential chargebacks.

You can reach GenadePro support through the following channels:

• In-app: Use the support ticket function within the GenadePro app for all booking-related queries, disputes, and payment issues
• Email: [email protected] for general enquiries
• Contact form: genadepro.com/contact
• Provider community: WhatsApp community for provider-specific questions

We aim to acknowledge all support requests within 2 business days and resolve most issues within 5 business days.

Yes. GenadePro is designed with safety as a foundational principle for both clients and providers. Key safety features include:

• Every provider completes a five-stage verification before appearing on the platform
• All payments are processed through Stripe with escrow protection
• A transparent review and rating system ensures accountability after every booking
• A dispute and support process protects both parties if something goes wrong
• Personal data is handled in accordance with UK GDPR

No platform can provide an absolute guarantee of safety in all circumstances. We strongly recommend clients are present or have someone they trust present for the first booking with any new provider, and that providers always treat client properties with professional respect.

GenadePro handles all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Key data protection commitments include:

• Payment data and KYC information is processed exclusively by Stripe under their own security standards
• GenadePro does not store full card numbers or have access to payment credentials
• Your personal data is not sold to third parties for marketing purposes
• You have rights including access, rectification, erasure, portability, and the right to object

Full details are in the Privacy Policy.

The following conduct may result in immediate account suspension or permanent removal from the platform:

• Arranging or accepting off-platform cash payments for services found through GenadePro
• Providing false information during registration or verification
• Abusive, threatening, or discriminatory behaviour toward any user
• Fraudulent activity including fake reviews or manipulation of the escrow process
• Theft, deliberate property damage, or misuse of access granted by a client
• Sharing another user’s personal data without consent

Full prohibited conduct details are in the Terms and Conditions.

Your safety is the absolute priority. If you feel unsafe during a booking, leave the situation immediately and contact emergency services by calling 999 if there is any immediate risk to your safety. Once you are safe, report the incident through the app’s support function with as much detail as possible. GenadePro takes all safety concerns extremely seriously and will act on every report promptly including account suspension pending investigation where appropriate.

GenadePro aims to acknowledge all formal complaints within 2 business days and resolve them within 10 business days. For booking-specific complaints, raise a ticket through the in-app support function. For general complaints, email [email protected] or use the contact form.

Using GenadePro’s complaints process does not affect your statutory rights or your ability to seek resolution through the courts or applicable dispute resolution services.

The GenadePro app is available free on both major platforms:

• iOS (iPhone): Download on the Apple App Store
• Android: Download on Google Play

The app is free to download with no in-app purchase required to access core features.

On the login screen of the GenadePro app, tap Forgot Password. Enter the email address registered to your account. You will receive a password reset email within a few minutes. Follow the link in the email to set a new password. If you do not receive the email, check your spam folder. If you still cannot access your account, contact our support team with your registered email address.

You can update your profile including your photo, service categories, pricing, and availability at any time through the app. Go to your profile section and tap Edit. Changes to your profile are live immediately once saved. Keeping your profile accurate and up to date, particularly your availability, directly improves the quality and volume of bookings you receive.

To request account deletion, contact our support team at [email protected] with your registered email address and a request to close your account. We will process your request in accordance with our data retention obligations under UK GDPR. Any outstanding booking obligations must be resolved before an account can be closed.

If you are experiencing a technical issue with the GenadePro app, try the following steps first:

• Close the app fully and reopen it
• Check that you have the latest version of the app installed
• Check your internet connection
• Restart your device

If the issue persists, contact our support team at [email protected] with a description of the problem, your device type and operating system version, and any screenshots that illustrate the issue. We aim to respond to technical reports within 2 business days.

GenadePro is available on iOS and Android. It is compatible with iPhone models running iOS 13 or later and Android devices running Android 8.0 or later. For the best experience, we recommend keeping your operating system and the GenadePro app updated to the latest available versions.

GenadePro is primarily a mobile application available on iOS and Android. Our website at genadepro.com provides information about the platform, how it works, and how to download the app. Booking and account management functions are available through the app only.